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Help our world-class health care professionals pioneer research and deliver "super-specialized" care for the most serious and complex diseases and illnesses adults may ever face. Help fund brand new life-saving technology and groundbreaking research for cures and treatments for people in B.C.


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Worldclass healthcare
Worldclass healthcare

Your Privacy

The VGH & UBC Hospital Foundation (The Foundation) is committed to protecting the privacy and confidentiality of your personal information.

We value your trust and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us.

During the course of our various projects and activities, we frequently gather and use personal information. Your information will be carefully protected with the utmost confidentiality and respect.


Personal information is any information that can be used to distinguish, identify or contact a specific individual. This includes an individual's opinions, beliefs and facts about, or related to, an individual. Exceptions are: business contact information and certain publicly available information, such as names, mailing addresses, email addresses and telephone numbers as published in telephone directories, are not considered personal information.

Where an individual uses his or her home contact information as business contact information as well, we consider that the contact information provided is business contact information, and is not therefore subject to protection as personal information.


Protecting your privacy is fundamental to us.

The Foundation complies with all applicable federal and provincial statutes regarding your personal information. Any collection, use, disclosure and retention of your personal information is subject to consent. Our privacy practices are designed to achieve this.

The Foundation will never sell, rent or share your personal information to outside organizations or individuals without your consent. Any and all information of a personal nature about our donors always remains confidential.

We will strive to keep your personal information as accurate and up-to-date as is necessary for the purposes for which it is to be used.

From time to time, the Foundation may use outside contractors to assist with the operational activities of the Foundation. These outside contractors are bound by contract to the Foundation's privacy policies and procedures.

Why does the Foundation collect your personal information?

If you make a donation, become a volunteer or become an e-friend of the Foundation, we collect some basic information about you. We understand that some of this information is private, which is why we collect personal information for the following reasons:
- To process your donation and send out your Charitable Tax Receipt, if applicable. 
- To communicate with you through periodic contact in print, verbally or electronically, information about our programs, services, special events, funding needs, opportunities to volunteer or give and more. 
-  To build a relationship with you, understand your needs and tailor our approach to serve you better.

We may also use the information you provide us with to generate statistics and aggregate reports for internal use. These statistics and aggregate reports do not contain any personally identifiable information, and any donor identity is anonymous.

How do we protect your personal information?

We protect your information from error, loss and unauthorized access. Personal information gathered by the Foundation is kept in strictest confidence. We will not collect, use or disclose your personal information for any purpose other than those identified above, except with your consent.

Our staff are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Each employee and volunteer must sign an agreement stating that maintaining confidentiality is a condition of their employment or volunteer status with the Foundation. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was collected. Measures are taken to ensure that the integrity of this information is maintained to prevent it being lost or destroyed.

You have choices.

You can see and verify the accuracy of your personal information. You have the option, to write, call or email us to request access to your personal information in order for us to verify its accuracy, completeness and to have any obsolete information removed. We will respond to your request promptly. We will deal with your request to see your information, and will always respond to you within 30 days. If we need to extend the time, or we have to refuse your request, we'll tell you why, subject to any legal restrictions, and we'll notify you of the new deadline, the reasons for the extension, and your rights under applicable legislation respecting the extension.

Your consent can be expressed, deemed or implied. Expressed consent is given explicitly and can be verbal, electronic or written. Deemed consent is when the purpose for collection, use or disclosure, would be considered obvious to a reasonable person and you voluntarily provide personal information to us for that purpose. You imply consent when we can reasonably conclude that you've given consent by some action you've taken, or when you decide not to take an action. For example, if we give you an opportunity to tell us you don't want direct marketing material and you don't tell us that you don't want us to send it, we can conclude that you have no objection.

You can withdraw your consent after you have given it, provided there are no legal requirements to prevent this. To withdraw your consent, please phone, fax, email or write to us. Provide us proper means for us to identify you by, and we will cease communications with you.

The Foundation routinely offers our donors the opportunity to opt not to have their information shared for purposes beyond those for which it was explicitly collected.


Does the Foundation use cookies when I access their website?

Cookies are small text files containing information about a user's personal preferences when visiting a website. We currently use server side cookies, which means, the cookies are not stored on the viewer's computer. They reside on our server and remain on our server for approximately nine days. After that the cookies are cleared off from our server. We use cookies to track pages viewers are visiting, and keep temporary information when viewers are processing information on our website.

Most browsers are initially set up to accept cookies. Viewers can reset their browser to refuse all cookies or indicate when a cookie is being sent.

How is my online donation protected?

The Foundation uses 128-bit encryption and industry standard SSL (Secure Socket Layer) protocol in sending information to a secure server.

This ensures the security of personal information transferred when you are making a donation online or signing on to become an e-friend. During those processes when you make a donation with a credit card, your personal information and card number are transmitted in an encrypted format via SSL protocol.


The Foundation will regularly review and update our policies. If changes are made to our Privacy Policy, you will find those changes posted on this page so that you are always up-to-date with our current practices.


If you have any questions or concerns relating to the Foundation's Privacy Policy, or if you do not wish to receive any communications from the Foundation in electronic, printed or verbal format, please contact us:

Privacy Coordinator
E-mail: [email protected]
Phone: 604.875.4676
Fax: 604.875.5433

VGH & UBC Hospital Foundation
855 West 12th Avenue
Vancouver BC  V5Z 1M9